By accepting a quotation from Longseq Applications SL (Longseq), the client accepts the following terms and conditions:
Client Commitments
- Data download: The client undertakes to download the data provided by Longseq within one month of its availability in the client area. After this period, Longseq cannot be held responsible for the loss or inaccessibility of the data.
- Data verification: the client must check the completeness and accuracy of the data delivered before the second month after delivery. If no requests for correction or revision are submitted within these two months, the data will be considered correct and complete.
- Quality of the starting material: The quality of the results depends to a large extent on the starting material (DNA, RNA) provided by the client. Services will only be performed if the material meets the quality criteria previously informed to the client. If the client decides to proceed with the analysis of samples that do not meet the established criteria, any possible failure in the experiment will be assumed by the client, with no right to reimbursement.
Longseq Applications Commitments
- Technical Support: Longseq undertakes to provide standard IT support for two months from the delivery of the results, aimed at assisting in the interpretation of the results. This support will be aimed at enabling the client to analyse and interpret their data. It will include assistance to the client in visualising the data, advice on opening files, use of igv or suggestions for software to assist in the analysis of the data. For more personalised IT support, this will be requested by the client and will be considered in the quotation.
- Re-analysis after the support period: Any request for re-analysis or IT assistance after the support month will be considered as an additional service and will be budgeted as such.
- Responsibility for computer analysis failure: In the event of poor quality bioinformatics results, the company undertakes to make corrections by re-executing the corresponding pipelines, provided that the error is attributable to the company and is within the previously agreed parameters.
- Responsibility for reagent failure: Analyses performed by Longseq use Oxford Nanopore Technologies consumables and devices. Longseq is not responsible for failures arising from the quality of Oxford Nanopore Technologies reagents and consumables. In case of accuracy errors or technical limitations, if the work has been performed correctly by Longseq, the price of the service will not be affected. If data could not be generated and sample loss has occurred, Longseq will contact the client and Oxford Nanopore Technologies if necessary in order to find a solution.
Billing and payment policy
- Invoicing for services performed will be issued after completion of the service and delivery of the data. Payment must be made within 30 days.
- For services costing more than five thousand euros, an advance payment of 25% of the total cost will be required. Once the advance payment has been received, the service will be carried out.
By accepting these terms, the client confirms that he/she has read and understood his/her rights and responsibilities in relation to the services provided by Longseq.
